Great Western Auctions offers an in-house postage & packaging service for appropriate items. Each request is assessed on an individual basis to determine the best method of dispatch and relevant costs. You can request a postage quote once you receive your invoice from Easylive. Our postage team will send you an updated invoice which can be paid via bank transfer. Once the lot(s) and postage fees are settled in full, we aim to dispatch items within 10 working days. This timeframe is not guaranteed. You will be provided a tracking code once available.

While items that are due to be shipped will be handled with care and packaged to the best of our ability, we do not claim to be professional packers or shippers. Great Western Auctions will not be held responsible for any claim in the event of loss or damage. We may be able to make claims via the couriers we use (Royal Mail & Parcelforce) but this is not guaranteed.

If you have a query regarding any stage of delivery or status of your item, please use the messaging function through the link provided in delivery email you have been sent.

If you would like a pre-sales quote, please submit this via the request a condition report option on the lot page.

Items deemed too fragile and at risk of breakage will be rejected for postage and alternative services will be recommended in the interests of the client. Couriers will also be able to insure items that we are unable to insure.

We use Royal Mail Special Delivery (insured up to £2,500 hammer price) for smaller items under 2kg.

Larger and heavier items are sent with Parcelforce 48H within the UK. Parcelforce offer free compensation for items sent via this service up to a value of £100. Any item exceeding this value that is sent via this service is not insured. Enhanced compensation is available for certain Parcelforce services – buyers should familiarise themselves with Parcelforce’s compensation cover restrictions to ensure their item falls within this service.

A packing only service is also available. Once an item has been packed, we will provide dimensions and weight of the package(s) to the buyer so they can book a collection with their chosen courier.

Import duty, Export of Goods & Customs Tax

Items sent to the EU and overseas may be subject to import fees imposed by the country of receipt. Potential buyers must be aware of any additional fees they may incur when importing items.

Any customs declarations filled out by Great Western Auctions will detail the hammer price of the item(s). This will not be amended.

Great Western Auctions reserve the right to refuse postage of items overseas if we deem them unfit. We will not pay out for any claim against parcels sent overseas.

Several countries prohibit the import of goods containing materials from endangered species such as tortoiseshell & rhino horn. Buyers who are interested in lots containing these materials must be aware of any customs regulations relating to the import and export of said materials prior to placing a bid. Great Western Auctions will not assist the buyer in matters regarding the import or export of these materials.